SafeVenues is a low cost solution to maintaining customer contact information in line with regulations and creates a safe space for your visitors.
No minimum commitment. Cancel whenever you don’t need it and things are back to normal.
To register your venue(s) with SafeVenues complete the registration form and provide us some basic venue information. This information will display in the app when nearby app users are looking for a safe venue. You can upload an image of your venue and if you take online bookings you can insert the URL for app users to make bookings.
To complete the regsitration process takes just a few minutes. Each venue on our system has a unique reference number, and this is converted into a QR code. A QR code is like a bar code but can be scanned by any mobile phone camera. You download the QR code so you can print it out, and you can also download the signage artwork pack. This contains instructions to your customers what to do.
When your customers arrive, they will probably already have the SafeVenues app, but if they don’t they download it from the app store and register. Registration is quick because we’re partnered with Facebook, Apple and Google for one click regsitration.
Once registered they scan in. When they scan their device knows they are at your venue, it knows the time and date and it knows their contact details. All that information is securely saved on our system for 21 days, to comply with regulations.
When your customers leave, they will be asked by the app if they want to share their contact details with your venue. If they click yes, they will be added to your mailing list which you can download from your SafeVenues account.
“We’ve been worried about how to collect information, and this platform came at just the right time for us. It costs next to nothing and lets us get on with doing what we do best.”
“It’s nice to know we’re doing our bit for the NHS. And it gives our customers some peace of mind knowing we’re looking out for them.”
“We’re using the scan in/out to keep track on visitors to our business premises. If someone here gets Covid, SafeVenues will notify our visitors and vice versa. It makes sense and the cost was negligible.”
Are there additional costs?
None. Your registration fee is a one off and covers our administration, and your total cost for one venue is just £29 for the year. Hopefully you won’t need it this time next year, but we’ll be there for you if you do. The £29 covers all the maintenance and data hosting. We’re confident the value our service brings far outweighs the small cost.
Can I see all the data?
When your customers scan into your venue, their information will be passed to our system and stored in our servers in accordance with our privacy policy. No one can look at the data (not even us) apart from the NHS Track and Trace, unless your customer ticks the option to opt-in and share their contact information with you. If they do, you’ll see their details in your account and you will be able to download the details so you can add them to your mailing list.
What happens if I get asked for my customer list?
The NHS Track and Trace service may contact you and ask for a list of your customers who visited on certain dates and times. They’re doing this to try and contain the spread of coronavirus and save lives, which is why you’re obliged to keep these records. Venues registered with SafeVenues can forward the NHS enquiry to data@safevenues.co.uk and we will provide them with the information they require on your behalf.
What if someone hasn’t got a phone?
There’s always someone with a flat battery or no phone, but don’t worry they can leave their details with you or if they’re with someone with a phone they can agree to pass on any track and trace requests to them if approached.
Will any QR Code work?
Your venue will be allocated a unique reference number, which is converted to a unique QR Code. When people scan that our system knows exactly where they are, so it’s essential you only use that QR code. You can print as many as you like to prevent bottlenecks and maintain social distancing.